Resources

Privacy

Effective Date: January 1, 2025

This Privacy Policy explains how Tile Topic (“Tile Topic,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit or make a purchase from www.tiletopic.com (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Sale.

1. Information We Collect

1.1 Device Information

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to our Site, and how you interact with our Site. We call this “Device Information.”

We collect Device Information using technologies such as:

Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. Learn more at All About Cookies.

Log Files: Track actions on the Site and collect data such as IP addresses, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags, Pixels: Electronic files used to record information about how you browse the Site.

1.2 Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

Name

Billing Address

Shipping Address

Payment Information (e.g., credit card numbers)

Email Address

Phone Number

We refer to this as “Order Information.”

1.3 Other Information You Provide

We also collect information you provide directly to us, such as when you:

  1. Fill out forms on our Site to register for an account, save favorite products, or create projects.
  2. Subscribe to marketing emails or other services.
  3. Enter a contest or promotion.
  4. Correspond with us via email, chat, or other channels (e.g., support requests).
  5. Participate in surveys for research purposes.
  6. Post or submit content through interactive Site features.

1.4 Personal Information

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information, as well as any other information you provide to us that can be used to personally identify you.

2. How We Use Your Information

2.1 Fulfilling Orders

We use your Order Information primarily to fulfill orders placed through the Site. This includes:

  1. Processing payment details.
  2. Arranging shipping and providing order confirmations or invoices.
  3. Communicating with you about your order status.

2.2 Site Optimization & Analytics

We use Device Information (e.g., IP addresses, browser type) to:

  1. Screen for potential fraud or security risks.
  2. Improve our Site’s layout, design, and user experience through analytics.
  3. Gauge the effectiveness of our marketing or advertising campaigns.

2.3 Customer Support & Communications

We may use your Personal Information to:

  1. Communicate with you about new products, services, promotions, or changes to our Site and policies (in accordance with your communication preferences).
  2. Provide customer support or troubleshoot issues (including LiveChat or similar tools).

2.4 Marketing & Advertising

When in line with the preferences you have shared with us, we may provide you with:

  1. Targeted marketing communications related to our products or services.
  2. Personalized ads or remarketing across different platforms (e.g., Google, Facebook).

2.5 Legal Compliance & Legitimate Business Interests

We may process Personal Information where necessary:

  1. To comply with applicable laws, regulations, or legal processes.
  2. For our legitimate business interests (e.g., fraud prevention, corporate transactions).

3. Sharing Your Information

3.1 Third-Party Service Providers

We share your Personal Information with trusted third parties that help us conduct our business, such as:

WooCommerce: Powers our online store (see their Privacy Policy for more details).

LiveChat: For real-time customer support (see their Privacy Policy for more details).

Google Analytics: To understand customer interactions with the Site (see Google’s Privacy Policy or opt out via Google Analytics Opt-Out).

3.2 Other Disclosures

We may also share your Personal Information:

  1. With our subsidiaries, affiliates, or within our corporate family.
  2. With service providers (e.g., advertising partners, credit bureaus in case of account default).
  3. In connection with a merger, acquisition, bankruptcy, or other business transaction in which Personal Information could be transferred as an asset.
  4. To comply with subpoenas, legal orders, or other lawful requests.
  5. To protect our rights, property, or safety and that of our customers or others (e.g., fraud prevention).
  6. With your consent, when and if required by law.

4. Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For more information on how this works, visit the Network Advertising Initiative’s (“NAI”) Educational Page.

4.1 Opting Out of Targeted Ads

Facebook: Ad Preferences

Google: Ads Settings

Bing: Personalized Ads

General Opt-Out: Digital Advertising Alliance

5. Do Not Track

Please note that we do not alter our Site’s data collection and usage practices when we detect a “Do Not Track” signal from your browser.

6. Your Rights

6.1 European Residents

If you are in the European Economic Area (EEA) or the UK, you have the right to:

  1. Access the Personal Information we hold about you.
  2. Request correction, updates, or deletion of your Personal Information.
  3. Object to or restrict certain processing of your Personal Information.

If you wish to exercise any of these rights, please contact us at [email protected]. We may process your information to fulfill contracts (e.g., for orders placed through the Site) or otherwise to pursue legitimate business interests.

6.2 California Residents

Under California Civil Code Section § 1798.83 and the California Consumer Privacy Act (CCPA):

  1. You may request that we disclose or delete certain information we have about you.
  2. You may ask us to stop “selling” your personal information, though we do not currently sell data for monetary consideration.

To exercise these rights, please email [email protected]. Please note that these rights are subject to certain exceptions.

7. Data Retention

We will maintain your Order Information for our records unless you request its deletion. Please note that we may retain certain data to comply with legal or operational obligations (e.g., record-keeping, audits).

8. Third-Party Websites & Data Collection

  1. External Links: Our Site may link to third-party websites not controlled by us. Their privacy practices may differ, and we encourage you to review their policies.
  2. Third-Party Content: Some Site features (e.g., ads, analytics tools) may be managed by third parties who may use cookies or other tracking technologies. We do not control these third parties and recommend reviewing their privacy policies for more details.

9. Minors

Our Site is not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you believe we may have collected Personal Information from someone under 13, please contact us at [email protected], and we will promptly delete it.

10. Marketing and Mobile Messaging

We only use information you provide through our SMS/MMS Program to transmit mobile messages and to respond to you.

We do not sell, rent, or otherwise profit from any phone numbers or customer information collected through our mobile messaging program.

We may disclose information as needed to comply with legal requirements or protect our rights.

For more information about our SMS/MMS terms, please see our Terms of Sale.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated effective date. Your continued use of the Site after such posting constitutes your acceptance of these changes.

12. Contact Us

If you have questions about our privacy practices, would like to exercise any of your privacy rights, or would like to make a complaint, please contact us:

Email: [email protected]

Website: www.tiletopic.com

By using our Site or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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